Ask me anything about … next day delivery

Why is a next day shipping solution good for eCommerce brands?

Guy Nappa, Director at Oz Hair and Beauty says it was about two things for their business – the first being competitive advantage. “For us, it was a no brainer because any new delivery service allows us to differentiate and gives us that bit of advantage.”

The second reason Oz Hair and Beauty find next day delivery to be a great offer is meeting the next expectations of shoppers. “It's going to be the new normal moving forward in terms of customer expectation,” Guy says.

How important is delivery speed to shoppers? 

Younger shoppers in particular expect speedy delivery – and if they don’t get it, they might choose to shop elsewhere. In fact, 67% of Gen Z (18-26) and 57% of Millennials (27-43) are ready to switch retailers for faster shipping.¹

Can delivery speed be a competitive advantage? 

For Oz Hair and Beauty, the answer is, “Definitely. In a more competitive environment, speed allows for a much better experience and also the ‘last’ experience they deal with your business, leaving more of an impact.”

Guy adds, “A lot of our products can be purchased elsewhere – and if you sell the same product and you’re not competing on price, how else are you going to compete? These little operational wins allow us to differentiate ourselves.”

What difference does next day delivery make to your business? 

Oz Hair and Beauty know their success relies on providing a high quality customer experience – and next day delivery has added to that.

How do they know? Their customers are telling them via feedback, ratings and returning to shop with them again.

“Our delivery NPS (net promoter score) has been quite high, and that’s been maintained through the implementation of next day delivery. We’ve made such a big change, where we're promising more, and to not see a decrease in NPS from that is a big win for us,” says Guy.

“And that’s representative of how beneficial this next day delivery service is.”

What feedback do customers give you about next day delivery?

“Customers are giving us a lot of positive feedback – when you see those reviews, you know it’s going well,” says Guy. 

“Our customers see that we’re one of the quickest in the industry, and that shows we’ve chosen the right delivery partner in Australia Post.”

Why is delivery speed important to online shoppers?

People are used to so many elements of their work and personal lives being faster and more convenient than ever. They now expect the same from their online shopping experience.

It’s all about instant gratification: shoppers impatiently anticipate the arrival of their new purchase, and if it takes too long, then the buzz diminishes.

How does an eCommerce business implement next day delivery?

Each next day service can be easily integrated using existing APIs, with deliveries available to residential and business addresses, Parcel Lockers, PO Boxes and Post Offices.

Guy says, “It was super easy: literally a five-minute setup putting in the new product code.”

Do you need to change any processes to set up for next day delivery success? 

90% of shoppers say the delivery clock starts ticking before the packaged is handed over to the carrier.²

Oz Hair and Beauty already had strong processes in place to get parcels out the door quickly, and this became more important than ever after implementing next day delivery offers.

“It's about a mix of how quickly we dispatch and how well Australia Post delivers once they get they parcel,” Guy says. “Our supply chain must be really efficient, and we're always investing in our systems and operations to make sure we’re dispatching quickly.”

Does Australia Post have next day delivery? What capabilities?

Yes. Your eCommerce business can offer customers faster shipping with our range of next day delivery options for businesses. 

Our next day delivery options are:

• Express Post – Next business day delivery within the next day network³
• Metro – Next business day delivery to same-state metro postcodes in Sydney, Melbourne, Brisbane, Perth and Adelaide
• StarTrack Premium – Next business day deliveries to capital cities and major regional centres across Australia, including to residential and business addresses, Parcel Lockers, PO Boxes and Post Offices

Learn more about Australia Post next day delivery here.

What does next day delivery mean?

Next day delivery is a fast shipping option that meets online shoppers’ expectations for speed. Parcels sent through these services by the cut-off time (see below) and which meet other conditions like location, will be delivered the next business day.

Where is next day delivery available?

Next day delivery is available in metro postcodes in Sydney, Melbourne, Brisbane, Perth and Adelaide, and some major regional centres, depending on where and when the parcel is lodged and which next day service you’re utilising. 

For Oz Hair and Beauty, next day delivery success has been enabled by establishing an omnichannel shipping solution.  

“Right now we're doing next day delivery in Sydney, but we're about to expand it out,” explains Guy. “We’ve just finished a project with Australia Post to be able to dispatch from our stores, so we’ll soon be able to do next day delivery in Melbourne, Brisbane, Adelaide and Perth.”

What is the cut-off time for next day delivery?

Our next day delivery services include later pick-ups to give online shoppers extra time in the day to browse and buy, knowing they’ll still get their items the next business day.

• Express Post – 4pm cut-off time
• Metro – Late pick-ups up to 7pm can be available
• StarTrack Premium – 5pm cut-off time

How do you promote next day delivery to your customers?

Each business chooses to promote fast delivery differently.

Guy says, “We're currently using it as a surprise and delight, so customers in the eligible postcodes get the next day service without knowing at checkout they're getting that premium offer.” For their business, this surprise is a great experience – but as with anything in eCommerce, this approach could evolve.